"I have learnt that my strengths can have a negative effect on others if not used correctly."

"The programme has really helped me be confident and think on the spot for different complicated situations."

"This training has bought new light to situation never really thought about i.e body language can be a very big impact on how we express ourselves. Thank you."

"This course allowed us to look at our own practices and take into account how our guests may be feeling when using service."

"Gave me some fantastic ideas and support to pass on to my team."

"All in all it was a good session, learned a lot will definitely put everything into practice."

"This course has highlighted new skills and ways to improve skills and experience."

"Helped me to gain more confidence and practical guidance when working in the hotel."