Having Difficult Conversations
Introduce delegates to the idea that preparation is a key skill of a difficult conversation. It introduces them to the framework for situations they may encounter. The key point is to encourage more challenging conversations to take place. It will give delegates an overview of expectations of each process.
To help managers stay in control of challenging conversations at work. Giving them practical tools to keep on track, reach solutions and take action where necessary.
Please note this is the standard course outline. For in-house training we can bespoke this course to your specific needs.
- - What difficult conversations do we typically need to have?
- - Understand the impact of not having these conversations for both the individual and the organisation.
- - What makes these conversations challenging and why do we avoid them?
- - Getting ourselves prepared and considering our policies and procedures.
- - What approach should we take and why?
- - What important information do we need and how should we record it?
- - Key skills involved in holding the conversation.
- - The assertive approach.
- - Questioning and listening techniques.
- - Staying on track.
- - Knowing when to expand a conversation.
- - Problem solving solutions to various scenarios they may encounter.
- - Learning outcomes from feedback and personal reflections.