Aims & Objectives

In this 90-minute session, you will understand what Microsoft Teams is and the benefits it can bring to you and your team.  We will explore the tools for instant messaging via the ‘Chat’ feature, making audio/video calls, sharing screens, scheduling meetings, notifications and user settings.

What will I learn?

Introducing Microsoft Teams

  • What is Teams?
  • Accessing the App
  • The Team’s Screen and Navigation
  • User Settings Menu
  • Getting Help in Teams

Video, Audio Calls and Screen Sharing

  • Start a Video or Audio Call from an Existing Chat
  • Call Settings
  • Start a Video or Audio Call from Calls
  • Calls History
  • Check Voicemail
  • Change Voicemail Settings
  • Share your Screen via a Chat
  • Share your Screen via a Video or Audio Call


  • Create new chats including group chats
  • Read Receipts
  • Reply to Chat
    • Message Options
    • Format
    • Set delivery options
    • Attachments
    • Emoji/Giphy/Sticker
    • Schedule a Meeting
    • Stream
    • Praise
    • More options
  • @Mentions
  • Liking Messages
  • Edit and Delete Chat Messages
  • Saving Chat Messages
  • Add more people to an existing chat
  • Notifications
  • Share to Outlook
  • Immersive Reader
  • Chat Options
    • Pinning Favourite Chats
    • Mute all Notifications for a Chat
    • Hide a Chat
  • Other tabs in Chat:
    • The Files Tab
    • The Organisation Tab
  • Search or use a command/filter


  • Schedule a Meeting Via Teams Calendar
  • Schedule a meeting via Outlook Calendar
  • Schedule a meeting from a Chat
  • Edit & Cancel Meetings
  • Add Meeting Notes
  • Join a Teams Meeting
  • Call in to a Meeting
  • Controls available in a Meeting:
    • Turn camera on/off
    • Mute audio
    • Sharing options
    • More actions:
      • Show device settings
      • Show meeting notes
      • Enter full screen
      • Blur background
      • Keypad
    • Record a Meeting
    • Turn off Incoming Video
    • Show Conversation
    • Show Participants
    • Hang Up
  • Share your Screen in a Teams Meeting
  • Using the Whiteboard in a Teams Meeting

How we deliver

Training can be delivered in either of the following ways:

  • Online

    Online training is ideal if you have staff in different geographical locations who have the same Microsoft or Adobe training requirements.

    Our expert trainers can deliver Watch and Learn sessions to up to 100 people. Alternatively, they can produce an interactive session that allows delegates to complete practical exercises within the Microsoft or Adobe apps of your choosing.

  • Face to face

    Choose from one or half day training sessions or our popular 90-minute Sprint sessions, which can be delivered in your offices or at another location of your choice.

    All we need is a room with a table and chairs and we look after the rest. We can even provide laptops and a projector should you not have spare IT equipment to use.

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