Benefits

This course teaches line managers the skills and knowledge to manage teams remotely.

Method

We deliver this workshop virtually.

What will I learn?

Remote Teams

  • Remote teams can out-perform proximate teams if the right processes are in place.
  • Issues can be grouped into three main areas: Isolation, fragmentation and confusion.
  • To combat these a remote manager must focus on Engagement, Cohesion and Clarity.
  • The importance of trust and resisting the urge to micromanage.
  • Moving to a ‘result’ versus ‘time orientation’ (output vs presenteeism).

Remote Managers

  • No new skills are required, but some existing management skills may take on new meaning or importance.
  • The purpose of the 1:1 agenda (not a status update), the cadence of the 1:1 agenda, the topics covered.
  • The thermometer gauge – getting a handle on how the team are feeling.
  • The kettle moments – creating unplanned touchpoints to create authentic interaction.
  • Coaching – a tool to empower and build confidence in remote workers. Creating a self-directed remote culture.

Remote Workers

  • What remote workers say they need.
  • The impact of time, space and culture on team dynamics – the HOW and WHEN we communicate.
  • Setting effective ways of working – the way we work together. Clear processes and cadence of communication.
  • The right communication tools for the right messages – exploring which ones are right for team meetings, collaboration, urgent responses etc.

Setting Commitments

  • The potential overload that the virtual world creates.
  • How to help team members to prioritise their tasks.
  • The importance of clarity in briefs. Sense checking the language, the why, the what, the when. The ability to check for understanding and the importance of playback.
  • Setting clear RACI roles and clear delegated authority levels.

Communication

Tips for remote communication including:

  • the increased importance of asynchronous communication.
  • the role of video, social connection and empathy.
  • micro-inequalities.

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