Aims & Objectives

Our Having Difficult Conversations course will help managers stay in control of challenging conversations at work, by teaching them them practical tools to keep on track, reach solutions and take action where necessary.

You’ll learn how to prepare for difficult conversations, a useful framework to use and a greater awareness of the kind of conversations you may encounter.

Note: this is the standard course outline. For in-house training we can tailor the course to your organisation’s needs.

What will I learn?

Definition of Difficult Conversations

Learn how to:

  • What difficult conversations do we typically need to have?
  • Understand the impact of not having these conversations for both the individual and the organisation
  • What makes these conversations challenging and why do we avoid them?

Structuring the Meeting

Learn how to:

  • Getting ourselves prepared and considering our policies and procedures.
  • What approach should we take and why?
  • What important information do we need and how should we record it?
  • Key skills involved in holding the conversation

Communication Techniques

Learn how to:

  • The assertive approach.
  • Questioning and listening techniques
  • Staying on track
  • Knowing when to expand a conversation
  • Problem solving solutions to various scenarios they may encounter
  • Learning outcomes from feedback and personal reflections

How We Deliver

We currently deliver all training online to comply with the Government's guidelines.

Online training works well for businesses whose staff are mainly working from home.

It allows us to train all of your staff with the same training needs at the same time. Your people simply log on from home, using details provided in advance by our team.

Choose from Watch and Learn sessions for larger groups or interactive hands on sessions for smaller groups.

When permitted we also offer face to face training at your offices.

All sessions can be customised to a half day or 90 minute sprint session and tailored to fit your needs, covering the topic(s) within a course that are most important to your business.

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