Introduce delegates to the idea that preparation is a key skill of a difficult conversation. It introduces them to the framework for situations they may encounter. The key point is to encourage more challenging conversations to take place. It will give delegates an overview of expectations of each process.


To help managers stay in control of challenging conversations at work. Giving them practical tools to keep on track, reach solutions and take action where necessary.

Please note this is the standard course outline. For in-house training we can bespoke this course to your specific needs.

What will I learn?

Definition of Difficult Conversations

Learn how to:

  • What difficult conversations do we typically need to have?
  • Understand the impact of not having these conversations for both the individual and the organisation
  • What makes these conversations challenging and why do we avoid them?

Structuring the Meeting

Learn how to:

  • Getting ourselves prepared and considering our policies and procedures.
  • What approach should we take and why?
  • What important information do we need and how should we record it?
  • Key skills involved in holding the conversation

Communication Techniques

Learn how to:

  • The assertive approach.
  • Questioning and listening techniques
  • Staying on track
  • Knowing when to expand a conversation
  • Problem solving solutions to various scenarios they may encounter
  • Learning outcomes from feedback and personal reflections

How we deliver

Training can be delivered in either of the following ways:

  • Online

    Online training is ideal if you have staff in different geographical locations who have the same Microsoft or Adobe training requirements.

    Our expert trainers can deliver Watch and Learn sessions to up to 100 people. Alternatively, they can produce an interactive session that allows delegates to complete practical exercises within the Microsoft or Adobe apps of your choosing.

  • Face to face

    Choose from one or half day training sessions or our popular 90-minute Sprint sessions, which can be delivered in your offices or at another location of your choice.

    All we need is a room with a table and chairs and we look after the rest. We can even provide laptops and a projector should you not have spare IT equipment to use.

Sprint learning

Short on time, but still want to boost staff performance?
Book a Sprint Session!

Each Sprint Session follows a 90-minute format for ultra-focused team learning.

Pick a topic, tell us what you want to achieve from your session, and we’ll put together a short, fun, entirely bespoke programme that meets the needs of your team.

Designed to cater for 10-15 delegates at a time

Developed by our team to cover the subject matter of your choice

Delivered online or face-to-face

Stay up to date

Subscribe to our mailing lists:

I would like to receive the following emails:
Mailing lists

We are collecting your email address to send you the emails you select above and we require your consent. By clicking the Subscribe button, we are treating this as your consent. To withdraw your consent, please use the unsubscribe option at the bottom of the received email(s)