This course is designed for those newly appointed to a management role who wish to manage individuals effectively or who have been in their role for a short time and wish to build upon their skills. This workshop will equip line managers with the essential skills and knowledge to transition to and perform in their role.


On completion of this course, attendees will be able to confidently perform as a manager, set objectives, manage performance, prioritise work, develop their people and delegate effectively.

Please note this is the standard course outline. For in-house training, we can tailor the course to your specific needs.

Pre-Course Preparation

Complete two surveys, read an article and come prepared with specific scenarios and thoughts about great managers you have encountered.

What will I learn?

Day 1

Definition of Management

  • The impact good managers have
  • The differences between management and leadership
  • The mindset transition required from employee to manager

The Key Responsibilities and Tasks

  • The 4 areas of management responsibility: Planning, organising, controlling and motivating
  • Management duties that are included in each area
  • What success looks like in each of these areas and self-assessment of current focus
  • Three perspectives a manager needs to have: individual, task and team
  • Task prioritisation – deciding which tasks to focus on

Managing Performance

  • Introduction to 5-point star model of performance management
  • Mission: Who we are and what we do, creating a compelling and aligning purpose statement for the team
  • Goals and targets: Why goals are important and why so many people fail to achieve their goals. The importance of the ‘golden thread’ approach to goal cascading. How to write effective goals and how to track them.
  • Job and behavioural expectations: How to write and communicate the rules of engagement for the team. The importance of clarity in roles and responsibilities.
  • Performance Feedback: What is feedback and the reasons behind our response to it. Feedback tools, Action Impact Do, SOAC and the ABC model
  • Differentiating team members: Changing styles of leadership based on the skill/will matrix. Setting and reviewing appropriate authority levels.

What will I learn?

Day 2

Effective communication with individual team members

Learn to map the communication style of each team member to help structure more effective communication with them

Developing your team

  • The benefits to you in developing your team
  • The key Learning methods – both formal and informal
  • How people learn – how to ensure that learning is embedded
  • Creating robust and engaging personal development plans – the necessary stages
  • The Grow coaching model – how to coach effectively
  • Delegation: the art of empowerment. Why managers find it so difficult and how to do it effectively.

High Performing teams – the team stages

  • The Drexler- Sibbet team stage model
  • How to assess where the obstacles are for your team and how to move them on to the next stage.

How we deliver

Training can be delivered in either of the following ways:

  • Online

    Online training is ideal if you have staff in different geographical locations who have the same Microsoft or Adobe training requirements.

    Our expert trainers can deliver Watch and Learn sessions to up to 100 people. Alternatively, they can produce an interactive session that allows delegates to complete practical exercises within the Microsoft or Adobe apps of your choosing.

  • Face to face

    Choose from one or half day training sessions or our popular 90-minute Sprint sessions, which can be delivered in your offices or at another location of your choice.

    All we need is a room with a table and chairs and we look after the rest. We can even provide laptops and a projector should you not have spare IT equipment to use.

Sprint learning

Short on time, but still want to boost staff performance?
Book a Sprint Session!

Each Sprint Session follows a 90-minute format for ultra-focused team learning.

Pick a topic, tell us what you want to achieve from your session, and we’ll put together a short, fun, entirely bespoke programme that meets the needs of your team.

Designed to cater for 10-15 delegates at a time

Developed by our team to cover the subject matter of your choice

Delivered online or face-to-face

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