Aims & Objectives

This course is designed for people newly appointed to a management role who wish to manage individuals effectively or who have been in their role for a short time and wish to build upon their skills. It will help you develop your skills as an influential and inspiring leader and great people manager.

You’ll learn how to confidently perform as a manager, set objectives, manage performance, prioritise work, develop their people and delegate effectively.

To prepare for this course you’ll be asked to complete two surveys, read an article and come prepared with specific scenarios and thoughts about great managers you have encountered.

*Note: this is the standard course outline. For in-house training, we can tailor the course to your specific needs.

What will I learn?

Day 1

Definition of Management

  • The impact good managers have
  • The differences between management and leadership
  • The mindset transition required from employee to manager

The Key Responsibilities and Tasks

  • The 4 areas of management responsibility: Planning, organising, controlling and motivating
  • Management duties that are included in each area
  • What success looks like in each of these areas and self-assessment of current focus
  • Three perspectives a manager needs to have: individual, task and team
  • Task prioritisation – deciding which tasks to focus on

Managing Performance

  • Introduction to 5-point star model of performance management
  • Mission: Who we are and what we do, creating a compelling and aligning purpose statement for the team
  • Goals and targets: Why goals are important and why so many people fail to achieve their goals. The importance of the ‘golden thread’ approach to goal cascading. How to write effective goals and how to track them.
  • Job and behavioural expectations: How to write and communicate the rules of engagement for the team. The importance of clarity in roles and responsibilities.
  • Performance Feedback: What is feedback and the reasons behind our response to it. Feedback tools, Action Impact Do, SOAC and the ABC model
  • Differentiating team members: Changing styles of leadership based on the skill/will matrix. Setting and reviewing appropriate authority levels.

What will I learn?

Day 2

Effective communication with individual team members

Learn to map the communication style of each team member to help structure more effective communication with them

Developing your team

  • The benefits to you in developing your team
  • The key Learning methods – both formal and informal
  • How people learn – how to ensure that learning is embedded
  • Creating robust and engaging personal development plans – the necessary stages
  • The Grow coaching model – how to coach effectively
  • Delegation: the art of empowerment. Why managers find it so difficult and how to do it effectively.

High Performing teams – the team stages

  • The Drexler- Sibbet team stage model
  • How to assess where the obstacles are for your team and how to move them on to the next stage.

How We Deliver

We currently deliver all training online to comply with the Government's guidelines.

Online training works well for businesses whose staff are mainly working from home.

It allows us to train all of your staff with the same training needs at the same time. Your people simply log on from home, using details provided in advance by our team.

Choose from Watch and Learn sessions for larger groups or interactive hands on sessions for smaller groups.

When permitted we also offer face to face training at your offices.

All sessions can be customised to a half day or 90 minute sprint session and tailored to fit your needs, covering the topic(s) within a course that are most important to your business.

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