To ensure that the delivery of services, staff relations and management support demonstrate and reflect the principles of equality into practice and respect and dignity at work.


By the end of the course, participants will:

  • Be aware of the definition and benefits of Diversity and Inclusion.
  • Understand the legal framework and implications in relation to Bullying and Harassment within the context of organisational responsibility and individual responsibility
  • Explore the context of Equality, Diversity and Inclusion into organisation’s processes and practices
  • Consider the impact of making assumptions and stereotyping, in relation to behaviour and language – Model of Assumption
  • Identify and differentiate the difference between effective interaction and bullying and harassment using the ‘I’ factor – Intention vs Impact Model
  • Become more equipped in taking responsibility for challenging inappropriate behaviour and nipping it in the bud

What will I learn?

The courses will be adaptable to meet the needs of the participants and will be participative. Due to the expertise and experience of the facilitator, queries will be responded to in a sensitive and understanding manner. Taking into consideration that the concept of Respect and Dignity and its incorporation into good work practice can be highly emotive, the training style and method will model the concept of respect and dignity.

Learn how to:

  • Draw on the knowledge and expertise of the trainer
  • Focus on productive staff relations and effective service delivery
  • Consider the value of effective interaction skills with staff, managers and other stakeholders
  • Include case law, anecdotes, vignettes and anonymous ‘true life’ situations. Work within the frame of legislation and good practice

How we deliver

Training can be delivered in either of the following ways:

  • Online

    Online training is ideal if you have staff in different geographical locations who have the same Microsoft or Adobe training requirements.

    Our expert trainers can deliver Watch and Learn sessions to up to 100 people. Alternatively, they can produce an interactive session that allows delegates to complete practical exercises within the Microsoft or Adobe apps of your choosing.

  • Face to face

    Choose from one or half day training sessions or our popular 90-minute Sprint sessions, which can be delivered in your offices or at another location of your choice.

    All we need is a room with a table and chairs and we look after the rest. We can even provide laptops and a projector should you not have spare IT equipment to use.

Sprint learning

Short on time, but still want to boost staff performance?
Book a Sprint Session!

Each Sprint Session follows a 90-minute format for ultra-focused team learning.

Pick a topic, tell us what you want to achieve from your session, and we’ll put together a short, fun, entirely bespoke programme that meets the needs of your team.

Designed to cater for 10-15 delegates at a time

Developed by our team to cover the subject matter of your choice

Delivered online or face-to-face

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