This course will teach attendees the fundamentals of emotional intelligence. It will show the attendees how to assess their own and their colleague’s emotional intelligence, teach them the key subject areas of the topic and show them how to apply the skills to their own workplace.


On completion of this course, attendees will be able to confidently manage both their own and others emotions, to help them perform more effectively in their role, develop strong relationships across multiple levels of the organisation and over many different cultures, deal with business change more effectively and develop strong leadership characteristics.

What will I learn?

Why is emotional intelligence important?

What are the benefits of emotional intelligence

The link between emotional intelligence and strong leadership

The link between emotional intelligence and the ability to adapt to change

Emotional intelligence and personal effectiveness and productivity

What is emotional intelligence?

Comparison with intellectual intelligence

Goleman’s five key components of emotional intelligence

Profiling your own emotional intelligence

Developing emotional self-awareness

Identifying your emotional state

Using a cognitive behavioural approach to identify emotional triggers

Using a mindfulness approach

Challenging unproductive beliefs and thoughts

Developing emotional self-regulation

Identifying common emotional situations

Developing emotional management techniques

Developing emotional empathy

Using the UCLA emotional identification test

Learning the body language of emotions

Understanding how different cultures display emotions

Developing motivation through emotional change

Profiling your own emotional state across your career

Understanding the effect of business change on emotions

Understanding the Kobler-Ross emotional change curve

Developing emotional social skills

Pulling the emotional intelligence skills together to develop strong business relationships

How we deliver

Training can be delivered in either of the following ways:

  • Online

    Online training is ideal if you have staff in different geographical locations who have the same Microsoft or Adobe training requirements.

    Our expert trainers can deliver Watch and Learn sessions to up to 100 people. Alternatively, they can produce an interactive session that allows delegates to complete practical exercises within the Microsoft or Adobe apps of your choosing.

  • Face to face

    Choose from one or half day training sessions or our popular 90-minute Sprint sessions, which can be delivered in your offices or at another location of your choice.

    All we need is a room with a table and chairs and we look after the rest. We can even provide laptops and a projector should you not have spare IT equipment to use.

Sprint learning

Short on time, but still want to boost staff performance?
Book a Sprint Session!

Each Sprint Session follows a 90-minute format for ultra-focused team learning.

Pick a topic, tell us what you want to achieve from your session, and we’ll put together a short, fun, entirely bespoke programme that meets the needs of your team.

Designed to cater for 10-15 delegates at a time

Developed by our team to cover the subject matter of your choice

Delivered online or face-to-face

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