This course will teach attendees the fundamentals of emotional intelligence. It will show the attendees how to assess their own and their colleague’s emotional intelligence, teach them the key subject areas of the topic and show them how to apply the skills to their own workplace.
On completion of this course, attendees will be able to confidently manage both their own and others emotions, to help them perform more effectively in their role, develop strong relationships across multiple levels of the organisation and over many different cultures, deal with business change more effectively and develop strong leadership characteristics.
What are the benefits of emotional intelligence
The link between emotional intelligence and strong leadership
The link between emotional intelligence and the ability to adapt to change
Emotional intelligence and personal effectiveness and productivity
Comparison with intellectual intelligence
Goleman’s five key components of emotional intelligence
Profiling your own emotional intelligence
Identifying your emotional state
Using a cognitive behavioural approach to identify emotional triggers
Using a mindfulness approach
Challenging unproductive beliefs and thoughts
Identifying common emotional situations
Developing emotional management techniques
Using the UCLA emotional identification test
Learning the body language of emotions
Understanding how different cultures display emotions
Profiling your own emotional state across your career
Understanding the effect of business change on emotions
Understanding the Kobler-Ross emotional change curve
Pulling the emotional intelligence skills together to develop strong business relationships
Training can be delivered in either of the following ways:
Online training is ideal if you have staff in different geographical locations who have the same Microsoft or Adobe training requirements.
Our expert trainers can deliver Watch and Learn sessions to up to 100 people. Alternatively, they can produce an interactive session that allows delegates to complete practical exercises within the Microsoft or Adobe apps of your choosing.
Choose from one or half day training sessions or our popular 90-minute Sprint sessions, which can be delivered in your offices or at another location of your choice.
All we need is a room with a table and chairs and we look after the rest. We can even provide laptops and a projector should you not have spare IT equipment to use.
Short on time, but still want to boost staff performance?
Book a Sprint Session!
Each Sprint Session follows a 90-minute format for ultra-focused team learning.
Pick a topic, tell us what you want to achieve from your session, and we’ll put together a short, fun, entirely bespoke programme that meets the needs of your team.