Our Delivering Excellent Customer Service course teaches you a disciplined, professional approach when dealing with customers and the importance of internal and external customers.
It is ideal for anyone whose role involves contact with customers, such as Reception staff, Help Desk staff, Front Line Customer Service.
It teaches you the importance of both the internal and external customer and teaches you how to develop a disciplined, professional approach when dealing with customers.
Please note this is the standard course outline. For in-house training we can tailor the content to your organisation’s needs.
We currently deliver all training online to comply with the Government's guidelines.
Online training works well for businesses whose staff are mainly working from home.
It allows us to train all of your staff with the same training needs at the same time. Your people simply log on from home, using details provided in advance by our team.
Choose from Watch and Learn sessions for larger groups or interactive hands on sessions for smaller groups.
When permitted we also offer face to face training at your offices.
All sessions can be customised to a half day or 90 minute sprint session and tailored to fit your needs, covering the topic(s) within a course that are most important to your business.