Our Delivering Excellent Customer Service course teaches you a disciplined, professional approach when dealing with customers and the importance of internal and external customers.
It is ideal for anyone whose role involves contact with customers, such as Reception staff, Help Desk staff, Front Line Customer Service.
It teaches you the importance of both the internal and external customer and teaches you how to develop a disciplined, professional approach when dealing with customers.
Please note this is the standard course outline. For in-house training we can tailor the content to your organisation’s needs.