This course is aimed at anyone who needs to communicate, whether internally or externally. It develops the skills and the confidence to assert your opinions and proposals in a way that is accepted by the listener. For anyone who lacks the skills to stand up and make their voice heard this course will help them understand their own communication style and how that might impact on others. It will provide communication and influencing tools to help present your case as well as preparing you for when the challenges come. This workshop is also valuable for those who are confident in asserting their opinions but would like to do it in a more effective, motivating way.


Delegates will become more confident, assertive and influential in communications.

Please note this is the standard course outline. For in-house training we can bespoke this course to your specific needs.

Pre-Course Preparation

Delegates will need to bring along a scenario that they are prepared to discuss as part of the workshop. This scenario should be an example of a communication/influencing occasion at work that did not proceed as planned for them. Whether they did not achieve their desired outcome or they encountered hostility or conflict. This scenario will form the basis of their journey for the workshop. We will reflect and build on it throughout the day.

What will I learn?

Communication Styles

Learn how to:

  • Communicate effectively with different styles


Learn how to:

  • Match and mirror body language
  • Understand information processing preferences (AVK)

Influencing Upwards

Learn how to:

  • Assess the power individuals use to influence
  • Structure recommendations to get your manager’s support


Learn how to:

  • Identify your natural preference
  • Become more assertive

Questioning to Influence

Learn about:

  • Open questions
  • Precision questions
  • Spin questions

Persuasion Tools

Learn about:

  • The 5P model

Pre-empting and Overcoming Objections

Learn how to:

  • Pre-empt objections
  • Remove defensiveness when overcoming objections

Managing Conflict

Learn about:

  • The main causes of conflict
  • Responding to open hostility
  • Responding to observed hostility

Reaching Agreement

Learn about:

  • Types of close – Assumptive, Alternate, Columbo

How we deliver

Training can be delivered in either of the following ways:

  • Online

    Online training is ideal if you have staff in different geographical locations who have the same Microsoft or Adobe training requirements.

    Our expert trainers can deliver Watch and Learn sessions to up to 100 people. Alternatively, they can produce an interactive session that allows delegates to complete practical exercises within the Microsoft or Adobe apps of your choosing.

  • Face to face

    Choose from one or half day training sessions or our popular 90-minute Sprint sessions, which can be delivered in your offices or at another location of your choice.

    All we need is a room with a table and chairs and we look after the rest. We can even provide laptops and a projector should you not have spare IT equipment to use.

Sprint learning

Short on time, but still want to boost staff performance?
Book a Sprint Session!

Each Sprint Session follows a 90-minute format for ultra-focused team learning.

Pick a topic, tell us what you want to achieve from your session, and we’ll put together a short, fun, entirely bespoke programme that meets the needs of your team.

Designed to cater for 10-15 delegates at a time

Developed by our team to cover the subject matter of your choice

Delivered online or face-to-face

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