Personal Impact & Effectiveness

Assertive Communication Skills

Duration:
1 Day
Aims:

This course is aimed at anyone who needs to communicate, whether internally or externally. It develops the skills and the confidence to assert your opinions and proposals in a way that is accepted by the listener. For anyone who lacks the skills to stand up and make their voice heard this course will help them understand their own communication style and how that might impact on others. It will provide communication and influencing tools to help present your case as well as preparing you for when the challenges come. This workshop is also valuable for those who are confident in asserting their opinions but would like to do it in a more effective, motivating way.

Objectives:

Delegates will become more confident, assertive and influential in communications.

Please note this is the standard course outline. For in-house training we can bespoke this course to your specific needs.

What will I learn?
Communication Styles
  • - How to communicate effectively with different styles
Rapport
  • - Matching and mirroring body language
  • - Understanding information processing preferences (AVK)
Influencing Upwards
  • - Assessing the power individuals use to influence
  • - How to structure recommendations to get your manager’s support
Assertiveness
  • - Identification of your natural preference
  • - How to become more assertive
Questioning to Influence
  • - Open questions
  • - Precision questions
  • - Spin questions
Persuasion Tools
  • - The 5P model
Pre-empting and Overcoming Objections
  • - Pre-empting objections
  • - Removing defensiveness when overcoming objections
Managing Conflict
  • - The main causes of conflict
  • - Responding to open hostility
  • - Responding to observed hostility
Reaching Agreement
  • - Types of close – Assumptive, Alternate, Columbo
Open Course Dates
Dates Venue Offer Prices  
TBA St Albans   TBA  

Included in the price:

  • Lunch and refreshments
  • Workbooks
  • Attendance certificate

Courses start at 9:00am and finish at 5:00pm

Related courses
Next Available Course Date

TBA

Venue

St Albans

Price

TBA

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Creating the right learning programme for you

Our approach is to provide the skills and knowledge to increase productivity and achieve attitudinal and behavioural change, leading to long-term improved performance, increased employee engagement, retention and consistent gains in profit.

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Your Offices (in-house)
Your Offices
(in-house)

If you have a number of people in your organisation with the same training need, in-house training programmes are an ideal, collaborative learning solution.

Our Training Venues
Our Training
Venues

Ideal for single/few staff member(s) that need development in a certain area. Sharing ideas and experiences with people from other organisations can be a huge benefit.

Virtual Learning
Virtual
Learning

Enabling staff to join live classroom training via web conferences. Ideal for organisations with multiple offices or where staff are geographically spread.

Sprint Learning
Sprint
Learning

High impact 90-minute training sessions delivered either face-to-face or virtually in targeted subjects, to boost performance whilst reducing your staff time out of the business.

Managed Learning Services
Managed
Learning Services

As an extension to your in-house L&D team, we will look after all the planning and organisation of your staff training needs, from assessment of needs through to delivery and evaluation.

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the best course for you, please call us on

0333 344 6630


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We are an accredited training provider with the Learning and Performance Institute which gives you the assurance that we conform to a professional Code of Practice.

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